November 15, 2000
Powerb@se Partners with BMC Software to Deliver
the Most Comprehensive E-business Management Services
SiteAngel 2000 Web Site Performance Monitoring Available in Greater China
Hong Kong November 15, 2000 -- BMC Software (HK) Ltd. (Nasdaq: BMCS), the
leading provider of e-business systems management, and Powerb@se, the data centre service
of Pacific Century CyberWorks ("PCCW" SEHK: 0008) today signed a Memorandum of
Understanding (MOU) for the delivery of SiteAngel 2000 service. Powerb@se will provide
co-location facilities and be the exclusive re-seller of this subscription based service
throughout the Greater China Region.
SiteAngel 2000 is an online Web Site performance monitoring service that allows for
real-time monitoring from the customer experience to the enterprise's back office.
Powerb@se is the first partner in the Asia Pacific Region that will incorporate SiteAngel
2000 into its e-business management services as a value-added option.
"We are pleased to team up with BMC to provide value-added network management
solutions and professional services to e-business enterprises," said Joseph Ma,
President of Data Center Services & Web Hosting at PCCW, "Our partnership also
provides Powerb@se with the momentum towards becoming Asia's leading provider of
e-business infrastructure services to meet mission-critical Internet operations of
"We are confident that e-business customers will be able to benefit from the mutual
synergies of our respective expertise in providing Internet hosting platform and
e-business management services. Our partnership demonstrates the Powerb@se high standards
of service quality and excellence in network architecture to meet BMC's needs for superior
performance and reliability for delivery of the SiteAngel 2000 service."
With its industry-leading network infrastructure and extensive regional facilities located
in Hong Kong, Shanghai and Taiwan, Powerb@se will enable BMC to effectively deliver the
SiteAngel 2000 service to e-business customers in the Greater China Region.
"The partnership with Powerb@se signifies a major step of our strategic intent to
become the leading e-business management solutions provider in Asia. Indeed, both
companies complement each other in terms of customers, technology skill sets, solution and
service offerings," said Daniel Chong, Managing Director, Greater China Region, BMC
Software (HK) Ltd.
"By combining Powerb@se proven expertise in data center and e-business infrastructure
services and our unrivalled SiteAngel 2000 e-business management solutions, we will build
an innovative web site performance monitoring model. We have enterprising corporate
development plans in the pipeline, and will be making further announcements in the future.
Our ultimate goal is to help our customers enhance their online web site performance in
the changing environment of the new E-conomy."
Providing One-stop Solutions
Powerb@se will install an Application Measurement Center and a Reporting Center to host
the SiteAngel 2000 service. With this partnership, Powerb@se will offer a new service to
their customers, providing additional value preparing their business for the future in
e-business. This partnership also signifies that BMC Software has been recognized by
Powerb@se as the leading vendor of e-business systems management solutions. BMC Software
will be the first management systems vendor in Asia Pacific that can deliver true
end-to-end e-business management services.
This partnership is the result of an earlier major success with the implementation of a
Nerve Center on the site of Powerb@se. Utilizing the Nerve Center, based on BMC Software's
Service Assurance Center methodology, Powerb@se has streamlined their overall business
operations by effectively monitoring how their customers are using the application
services, how the services are performing and whether they are available. The SiteAngel
2000 service will be the next important BMC Software solution that gives Powerb@se the
ability to extend their value in services in the e-business arena.
BMC Software is the first to combine service level reporting from inside the data center
and from outside the firewall on the Internet. This provides the most comprehensive view
of e-business service quality on the market today. When customers detect that a targeted
service level for an application or a given critical path transaction is not being met,
they will use PATROLR to diagnose and correct the root problem at its source. The
combination of using PATROL and the SiteAngel 2000 service allows companies to be
competitive by understanding and optimizing their e-business transactions.
About SiteAngel 2000
SiteAngel 2000 measures and quantifies the true customer experience at a Web site by
running automated interactions with the site from a remote location outside of the
firewall. SiteAngel 2000 then produces reports for IT executives that rate various aspects
of a company's Web site from its customer's perspective: total customer satisfaction,
critical path performance versus goal (percentage of time a Web site's critical paths met
their goals for a specified period of time), performance (average length of time it took a
SiteAngel 2000 to complete its critical path over time), problem identification and
resolution, and back-end systems performance and stability. SiteAngel 2000:
1/. Simulates your customer's true end-to-end experience at the site;
2/. Helps define quality standards and performance goals;
3/. Produces executive reports and graphs that rate customer satisfaction against defined
4/. Tests and measures the performance of static and dynamic pages;
5/. Creates IT statistical reports and graphs for critical Web measurement; and
6/. Tests back-end systems' interactions with the Web site.
About BMC Software
One of the world's largest independent software vendors, BMC Software delivers the most
comprehensive e-business systems management software with the fastest guaranteed
implementation. This Service Assurance strategy enhances the availability, performance and
recoverability of companies' business-critical applications. Companies can use this
management methodology to demonstrate their ability to deliver optimal service to their
customers and partners by joining BMC Software OnSite, a certification program which
includes solution implementation and regular HealthChecks performed by BMC Software
Founded in 1980 and headquartered in Texas, USA, BMC Software is carried on both the
Standard & Poors and Forbes 500 listings with revenue exceeding US$1.7 billion in
fiscal 2000. The company established its first Asia Pacific office more than a decade ago
and has since grown to include subsidiaries in Australia, China, Hong Kong, Japan, Korea,
Malaysia, New Zealand, Singapore and Taiwan. The company also uses a network of
partnership to augment service to customers across the region and the world. For more
information, visit www.bmc.com
Powerb@se is a trademark of the Pacific Century CyberWorks (PCCW) corporate group under
which PCCW provides data center services. In addition to the data center services,
Powerb@se is also one of the leading e-business infrastructure services providers on an
Internet hosting platform designed for enterprise corporations with mission-critical
Internet operations requirements. Its carrier class data centers provide exceptional
security, connectivity, reliability, and immediate round-the-clock support to ensure the
best quality of service delivered. Further, Powerb@se offers comprehensive value-added
network management solutions and professional services to meet and exceed corporations'
future expansion needs. Its infrastructure is managed through Internet data centers in
Hong Kong, the PRC, Singapore and Taiwan.
Powerb@se currently occupies approximately 300,000 sq. ft. of floor space, housing
mission-critical communications equipment and customized solutions in six world-class
centers located throughout the territory. Bringing together its local capabilities and
extensive regional coverage with existing data centers, Powerb@se plans to extend its
services to Kuala Lumpur, Bangkok and Jakarta.
About Pacific Century CyberWorks (PCCW)
PCCW is the Hong Kong-listed technology flagship of the Pacific Century Group. PCCW is one
of the largest Internet companies in the world by market capitalization.
Focused on global growth, PCCW is developing a full spectrum of broadband Internet
capabilities, and is aiming to become a premier provider of telecommunications, digital
technology and new media services. With the August 2000 PCCW-Cable & Wireless HKT
merger, the Company has developed an innovative 8 X 3 business model that runs eight
business units within three operating sectors:
-Telecommunications Services - Includes PCCW-HKT. Principally comprising
telecommunications and other value-added services based on the Company's fiber-optic
network in Hong Kong. -Global Communications Services - Mobility and global connectivity
services. -Net Enterprises - NOW, B2B business services, data center services and
CyberWorks Ventures, which takes strategic positions in core businesses.
Infrastructure Services directly supports all three sectors. To learn more about Pacific
Century CyberWorks, go to www.pcg-group.com.
Public Relations Contact:
BMC Software (HK) Ltd.
Tel: 2879 2207
Pacific Century CyberWorks
Tel: 2514 5028