Business Process Re-engineering (BPR) is the
analysis and re-design of business processes
leading to measurable performance improvements.
BPR projects are established to achieve goals
such as increasing customer satisfaction through
more responsive service delivery or reducing
operating costs through more efficient work
stream management. BPR typically deals with
radical redesign seeking dramatic process
improvements. This differs from the objectives
of typical Quality Management (QM) activities
that tend to focus on incremental change and
gradual process improvement.
Businesses are often highly effective in
establishing their own QM teams and achieving
gradual, continuous improvement. However,
BPR seeks more radical results, may redefine
functional boundaries and usually demands
cultural and structural change.
Many businesses need help to successfully
manage BPR projects. Problems occur at all
stages - from defining realistic scope at
the outset to implementing the new processes
in the final stages of the project.
If your business strategy demands radical
change to the way your business gets done
and you are to launch a BPR initiative,
then our BPR consultancy services will ensure
that the initiative is successful.